Workflow PolyglotsWelcome to the dedicated support page for our Translate Updates app. We're here to help you enable seamless multilingual communication! For detailed setup steps, please see the Setup Guide.
Contact Us (Translate Updates Specific)
If you can't find the answer to your question below, or if you're experiencing an issue specifically with Translate Updates, please reach out.
Email Support: contact@workflowpolyglots.com
(Please mention "Translate Updates" in your subject line for faster assistance)
We aim to respond to all inquiries within 24-48 business hours.
Frequently Asked Questions (FAQs)
Q: How do I set up translations for a board?
A: Setup involves a few steps:
- Go to the Translate Updates app settings (usually accessible via the Apps section in monday.com or a dedicated board view if provided).
- Configure your "Global Translation Languages" (Account-Wide) if you haven't already.
- For the specific board, ensure "Enable translations on this board" is checked in the app settings for that board.
- Optionally, use "[+] Advanced: Customize languages for this board" to override global settings for that particular board.
- Finally, add the "Translate Updates" automation recipe from the monday.com Automation Center to that board (e.g., "When an update is created, translate update & reply with translation").
Q: Can I choose different languages for different boards?
A: Yes! While you can set global default languages, you can override these on a per-board basis using the "[+] Advanced: Customize languages for this board" option in the app's settings for that board.
Q: What parts of an update get translated?
A: The app primarily focuses on translating the main textual content of the update and any subsequent replies.
Q: How quickly are translations posted?
A: Translations are typically processed and posted very quickly after the original update or reply is created, usually within seconds, depending on the load on our translation service and monday.com's automation processing speed.
Q: What if a translation seems inaccurate?
A: We use a self-hosted machine translation engine. While robust, machine translations may not always capture every nuance perfectly. If you notice consistent issues with a particular language pair or type of content, please let us know. For critical communications, a human review of the original or translated text is always advisable.
Q: Is my update/reply data stored?
A: No. As detailed in our Privacy Policy for Translate Updates, the content of your updates and replies is processed transiently for translation on our self-hosted servers and is NOT persistently stored by our application after the translation is posted back to monday.com.
Basic Troubleshooting for Translate Updates
- Check Automation Recipe: Ensure the "Translate Updates" automation recipe is active on the board and correctly configured.
- Verify App Settings: Double-check the global and board-specific language settings within the Translate Updates app configuration. Is translation enabled for the board? Are the correct languages selected?
- Permissions: Ensure the app has the necessary permissions (updates:read, updates:write, etc.) on your monday.com account and for the relevant boards. You might need to re-authorize if permissions changed.
- monday.com Automation Status: Check if monday.com automations are generally running correctly in your account.
- Small Test Update: Try posting a very simple, short update (e.g., "Hello test") to see if it gets translated.
- Refresh: Sometimes a refresh of the monday.com page can help if there are temporary display issues.
Reporting an Issue with Translate Updates
If you encounter a bug or an issue that isn't covered above, please help us by providing as much detail as possible.
Please include the following information in your email to contact@workflowpolyglots.com:
- A clear description of the issue (e.g., "Updates not translating on Board X", "Incorrect language used for Board Y").
- The name or ID of the monday.com board where the issue occurred.
- The specific update ID or a link to the update that was not translated or translated incorrectly (if possible).
- The expected translation languages versus what actually happened (if anything).
- Screenshots of your app settings for that board and the automation recipe can be very helpful.
- Any error messages you saw (if any).
- Your monday.com account ID or the email associated with your monday.com account.
Thank you for using Translate Updates! We are committed to continuously improving the app.