Welcome to the Board Translator support page. We're here to help you get the most out of our app!
Contact Us
If you can't find the answer to your question below, or if you're experiencing an issue, please don't hesitate to reach out to us.
Email Support: workflowpolyglots@gmail.com
We aim to respond to all inquiries within 24-48 business hours.
Frequently Asked Questions (FAQs)
Q: How do I start a translation?
A: Once the app is loaded within your monday.com board view, you should see a language selection dropdown. Simply choose your desired target language, and the app will automatically begin translating the visible board content.
Q: What languages are supported?
A: Board Translator supports a wide range of languages provided by our translation engine. The full list is available in the language selection dropdown within the app.
Q: Why is some text not translated or marked as 'idle'?
A: There are a few reasons this might happen:
- Numeric Values: The app typically does not translate purely numeric values.
- Empty Text: If a field is empty, there's nothing to translate.
- No Change Needed: If the original text is already in the target language or doesn't require translation (e.g., proper nouns that are the same across languages), it might remain unchanged or be marked as idle.
- Translation API Limits/Errors: In rare cases, there might be temporary issues with the translation service. You can try refreshing or selecting the language again.
Q: How accurate are the translations?
A: We use a robust machine translation engine, but like all machine translations, it may not always be perfect or capture the full nuance of the original text. For critical translations, we recommend a human review.
Q: Is my board data stored by Board Translator?
A: No. As detailed in our Privacy Policy, Board Translator does not persistently store any of your board content. Data is processed temporarily in memory only for the duration of the translation and is erased once you navigate away or close the app.
Basic Troubleshooting
- Ensure Board is Loaded: Make sure you are in a monday.com board view where the app is installed.
- Check Language Selection: Verify that you have selected a target language from the dropdown.
- Refresh the App/Page: Sometimes a simple refresh of the monday.com page or the app view can resolve temporary glitches.
- Check for Error Messages: If the app displays an error message, please note it down, as it can help us diagnose the issue.
- monday.com Status: Occasionally, issues might stem from the monday.com platform itself. You can check monday.com's status page if you suspect a wider platform issue.
Reporting an Issue
If you encounter a bug or an issue that isn't covered above, please help us by providing as much detail as possible when you contact us. This will allow us to investigate and resolve the problem more efficiently.
Please include the following information in your email:
- A clear description of the issue you are experiencing.
- The steps you took that led to the issue.
- The name or ID of the monday.com board where the issue occurred (if applicable).
- The name or ID of the specific item or column (if applicable).
- The target language you were trying to translate to.
- Any error messages you saw (a screenshot can be very helpful).
- Your monday.com account ID or the email associated with your monday.com account (so we can identify context if needed, but only if you are comfortable sharing).
Thank you for using Board Translator! We appreciate your feedback and are committed to providing a valuable tool for your monday.com experience.